Reports have been circulating that Google’s project Android has been frustrating programmers and developers due to bugs, poor documentation and other limitations on its SDK kit. Well, what can you expect? with just a month of development, of course it will face a lot of problems, and more problems along the way. The biggest challenge for Google now is how will they address these bugs and limitations and enhance the SDK’s documentation.

Let’s wait and see…….

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So, you have already a capital or an investor and you’ve decided to venture into a call-center or contact-center business but doesn’t know where to start? The checklist below is just a simple list of things you have to do and obtain in order to success into a call-center or contact-center business.

1. Clients

The most precious in any kind of business, no clients? no business! period.

2. Market

To get potential clients, you have to define what industry your call-center or contact-center business will concentrate. For example, if you want to be a contact-center solution for a telecommunication company, then you should offer your services to different telecommunication companies. If you want to be a call-center solution for a mortgage company, then you should offer your services to mortgage companies. Remember, do not stick to one market alone, try to study other markets and learn how you can introduce your company and get business from these markets too.

3. Facilities

a.) Office

Of course you need a place where you are going to do your business. A good place is one close to Internet service providers, telecommunication providers and other businesses.

b.) Equipment

Predictive dialers for both inbound and outbound campaigns, the predictive dialers must have the capability to record all calls (inbound and outbound) and must have modules for telemarketers, technical, QA and management teams.

VoIP equipment, it doesn’t matter whether it is a carrier class or SOHO class equipment. The most important thing is that it supports most of the VoIP codecs.

Telephone units for your agents.

Computer terminals for your agents.

Local Area Network to centralize the communication of your workstations.

c.) Software

CRM Software, you will need this software to manage your customers, your customer’s customers, your sales and your employees.

d.) Service
Telecommunication provider in the country you are going to concentrate your telemarketing business. The telecommunication company should support VoIP as a method of interconnection from your facilities to their telephone switch.

4.) Peopleware

Managers – Must have the right experience in running a call center, bringing in new customers and producing sales ideas.

Team Leaders – Must have the the experience on bringing in sales and must have the ability to motivate his subordinates.

Telemarketers – Must have experience in call centers and must agree to work on a graveyard shift.

Technical personnel – Your technical employees should be able to adapt to any technology, from legacy switches to VoIP switches and gateways. It will be better if your technical person can blend the two technologies, especially if you already have an existing legacy switch.

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OpenSUSE version 10.3 with Linux kernel version 2.6.22.5 has been released. Opensuse although sponsored by Novell and used for its Suse Linux Enterprise products is a community-developed distribution of Linux. You can download a copy for 32-bit and 64-bit Intel/AMD processors or PowerPC systems. Lite version (Live CD) is also available for both KDE and GNOME desktops users.

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Mandriva is now selling 4Gb Flash Drive with bootable portable Mandriva Linux 2008 pre-installed. It comes with our favorite applications like Firefox, Thunderbird and OpenOffice.

The OS installed is around 1Gb of Flash drive space, which means you can save up to 3GB of your documents into this tiny monster. Not only that, you can take this monster anywhere with you, plug it in a computer and alas, you will be working in your own desktop. Mandriva’s migration tool makes it easy for you to import your documents and settings from Windows to Mandriva and unlike many Linux systems, it lets you read/write from/to your Windows drive (FAT32/ NTFS) with no manual configuration.

Hmmn….. looks like it is the best time to replace the Puppy Linux I installed in my 1Gb USB flash drive.

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PC World has reported two days ago that Microsoft Vista is the most disappointing product of 2007. Its not surprising anymore to read this kind of report about Windows Vista after trying to use it for several days in our office. In fact, we decided to replace all the newly purchased Vista machines in our office with XP and Linux after few days of having headache using these Vista machines.

Good thing my office PC’s desktop is KDE running on Slackware Linux 12.

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PSP 3.80 firmware upgrade is now released, cmon Sony boys, start the download….

Changelog v3.80:

- Adds upport streaming audio through the internet connection.
- Adds scene-search function in video. This is under the video feature.
- RSS will now support opml file. You can subscribe to multiple channels which is saved in opml file. And now, RSS will also support picture.
- You can now schedule 1Seg TV tuner to record your favorite show at a certain time. This feature will be available work on the new PSPS -2000 (slim).
- PlayStation Spot is now also available at BB Mobile Point (only in Japan).

Listening to Internet radio is now possible with the 3.80 firmware.

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