Microsoft Response Point is an advanced phone system from Microsoft designed to be used in PABX systems targeting small businesses with less than 50 employees. Response Point is VoIP-based, and uses the SIP protocol, it also supports voicemail and multi-party calling, in addition to regular VoIP calls.

Microsoft announced the Response Point Service Pack 1 (SP1) which adds SIP trunking support for the Response Point phone system. The Response Point SP1 will be released this summer and can be downloaded for free.

“Small businesses rely heavily on the phone to communicate with customers and want a solution that allows them to reliably reach as many customers as possible at a low cost,” said Xuedong Huang, general manager for Response Point at Microsoft. “Response Point SP1 will make it easy to transition from traditional analog service to the promise of digital voice services.”

Response Point SP1 will enable small businesses to easily add VoIP services to their existing phone service without needing telephony expertise. Response Point SP1 also supports Direct Inward Dialing (DID) numbers. A small business can configure Response Point to route known inbound callers directly to a particular extension or pool of extensions to ensure that someone is available to receive calls from important customers.

Response Point hardware vendors Aastra Technologies Ltd., D-Link Corp. and Quanta Computer Inc. will ship Response Point phone systems pre-loaded with SP1 this summer.

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