ShoreTel is a leading provider of Pure IP Unified Communications solutions and known for exceptional customer satisfaction. The company  has been named the Best Best Overall VoIP Provider for fifth year in a row in the annual Nemertes PilotHouse Awards for Unified Communications & Collaboration.

Twenty four (24) VoIP vendors were assessed this year by 426 customers based on their views and experiences. ShoreTel won the Best Overall VOIP Provider award when they achieved a total score of 4.22 out of a maximum high score of 5.  ShoreTel’s score was the highest average rating across all categories.

ShoreTel topped the following categories:

• Technology - covering underlying software, platforms, intelligence and standards compliance.
• Product Features - focusing on handset and switch capabilities. Customers like the architecture, built-in redundancy and ability to scale by stacking additional switches.
•  Customer Service - focusing on response time, account service, RFP process, and warranty issues. Customers like that ShoreTel listens well to suggestions for upgrades and improvements.
• Value - focusing on “bang for the buck” - customers feel they received value for their expenditure. Customers like that the capital, implementation and operational costs are lower than competitors and that ShoreTel includes its Personal Call Manager desktop client with every license.
• Solution Experience - focusing on the ability to understand business requirements and craft solutions that meet customer needs.
• Ease of Installation and Troubleshooting.
• UC Vision - indicating the best plan and outlook for moving customers from VOIP to a full UC deployment.
• ShoreTel was also one of the top three rated vendors for integration capabilities, which tracks how well products integrate with third-party products and applications.

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